POST classroomAPI/Support/submitTicket

Request Information

URI Parameters

None.

Body Parameters

Name	Type	Additional information
SUP_TCK_ID_PK	globally unique identifier	None.
SUP_TCK_ISSUE	string	None.
SUP_TICK_PROJECT_ID_FK	globally unique identifier	None.
SUP_TCK_RAISED_BY_FK	globally unique identifier	None.
SUP_TCK_DUPLICATE_ID_FK	globally unique identifier	None.
SUP_TCK_ALLOCATED_TO	globally unique identifier	None.
SUP_TCK_STATE	integer	None.
SUP_TCK_PRIORTY	integer	None.
SUP_TCK_IMPACT	integer	None.
SUP_TCK_SEVERITY	integer	None.
SUP_TCK_TYPE	integer	None.
SUP_TCK_HOURS_WORKED	decimal number	None.
SUP_TCK_HOURS_ESTIMATED	decimal number	None.
SUP_TCK_REPRO_STEPS	string	None.
SUP_TCK_SYSTEM_INFO	string	None.
SUP_TCK_ACCEPTANCE_CRITERIA	string	None.
SUP_TCK_CREATED	date	None.
SUP_TCK_CLOSED	date	None.
MetaData	SupportMetaData	None.
SUP_TCK_UPDATED	date	None.
SUP_TCK_ATTACHMENT_URL	string	None.
Comments	Collection of SupportComments	None.

Request Formats

application/json, text/json

Sample:

{
  "SUP_TCK_ID_PK": "3131eddf-d86f-424d-a8da-c568a8b7970f",
  "SUP_TCK_ISSUE": "sample string 2",
  "SUP_TICK_PROJECT_ID_FK": "9ea56f7e-3432-4f3d-a094-812e02967648",
  "SUP_TCK_RAISED_BY_FK": "d7067565-ea1d-458f-add7-22e61bab304b",
  "SUP_TCK_DUPLICATE_ID_FK": "16673f37-baed-47cb-9117-a1a768d5993e",
  "SUP_TCK_ALLOCATED_TO": "9e0c8210-3595-4ad1-9647-e0826537106a",
  "SUP_TCK_STATE": 1,
  "SUP_TCK_PRIORTY": 1,
  "SUP_TCK_IMPACT": 1,
  "SUP_TCK_SEVERITY": 1,
  "SUP_TCK_TYPE": 1,
  "SUP_TCK_HOURS_WORKED": 1.0,
  "SUP_TCK_HOURS_ESTIMATED": 1.0,
  "SUP_TCK_REPRO_STEPS": "sample string 4",
  "SUP_TCK_SYSTEM_INFO": "sample string 5",
  "SUP_TCK_ACCEPTANCE_CRITERIA": "sample string 6",
  "SUP_TCK_CREATED": "2025-06-27T09:04:55.4271651-04:00",
  "SUP_TCK_CLOSED": "2025-06-27T09:04:55.4271651-04:00",
  "MetaData": {
    "Severitys": [
      {
        "SUP_SEVERITY_ID_PK": 1,
        "SUP_SEVERITY_NAME": "sample string 2",
        "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
      },
      {
        "SUP_SEVERITY_ID_PK": 1,
        "SUP_SEVERITY_NAME": "sample string 2",
        "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
      }
    ],
    "States": [
      {
        "SUP_STATE_ID_PK": 1,
        "SUP_STATE_NAME": "sample string 2",
        "SUP_STATE_COMPLETED": true
      },
      {
        "SUP_STATE_ID_PK": 1,
        "SUP_STATE_NAME": "sample string 2",
        "SUP_STATE_COMPLETED": true
      }
    ],
    "Types": [
      {
        "SUP_TYPE_ID_PK": 1,
        "SUP_TYPE_NAME": "sample string 2",
        "SUP_TYPE_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_TYPE_ID_PK": 1,
        "SUP_TYPE_NAME": "sample string 2",
        "SUP_TYPE_DESCRIPTION": "sample string 3"
      }
    ],
    "Impacts": [
      {
        "SUP_IMP_ID": 1,
        "SUP_IMP_NAME": "sample string 2",
        "SUP_IMP_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_IMP_ID": 1,
        "SUP_IMP_NAME": "sample string 2",
        "SUP_IMP_DESCRIPTION": "sample string 3"
      }
    ],
    "Priorities": [
      {
        "SUP_PRI_ID": 1,
        "SUP_PRI_NAME": "sample string 2",
        "SUP_PRI_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_PRI_ID": 1,
        "SUP_PRI_NAME": "sample string 2",
        "SUP_PRI_DESCRIPTION": "sample string 3"
      }
    ],
    "AllocatedToUser": {
      "UserID": "6b9d93dc-64d7-459a-9945-dddbbd876c9a",
      "FirstName": "sample string 2",
      "LastName": "sample string 3",
      "JobTitle": "sample string 4",
      "Email": "sample string 5",
      "CompanyID": 6
    },
    "RaisedByUser": {
      "UserID": "6b9d93dc-64d7-459a-9945-dddbbd876c9a",
      "FirstName": "sample string 2",
      "LastName": "sample string 3",
      "JobTitle": "sample string 4",
      "Email": "sample string 5",
      "CompanyID": 6
    }
  },
  "SUP_TCK_UPDATED": "2025-06-27T09:04:55.4271651-04:00",
  "SUP_TCK_ATTACHMENT_URL": "sample string 7",
  "Comments": [
    {
      "SUP_DISC_ID_PK": "2bedad9d-8935-48e1-bb82-3ed8a82676ab",
      "SUP_DISC_TICK_FK": "900ee147-ceee-4cb9-b6b5-e5a71d16420e",
      "SUP_DISC_AUTHOR_FK": "6c29e0c2-7030-4c4e-bfd5-61135997c077",
      "SUP_DISC_REPLYTO_ID_FK": "6e708482-8112-4233-a664-cc2c694595aa",
      "SUP_DISC_ONLYSHOWTO_FK": "5e9a2e93-ef49-4f3d-8b26-8c2ebc90c752",
      "SUP_DISC_HIDE_FROM_CLIENT": true,
      "SUP_DISC_COMMENT": "sample string 4",
      "SUP_DISC_DATED": "2025-06-27T09:04:55.4271651-04:00",
      "SUP_DISC_AUTHOR_NAME": "sample string 5",
      "SUP_DISC_ATTACHMENT_URL": "sample string 6"
    },
    {
      "SUP_DISC_ID_PK": "2bedad9d-8935-48e1-bb82-3ed8a82676ab",
      "SUP_DISC_TICK_FK": "900ee147-ceee-4cb9-b6b5-e5a71d16420e",
      "SUP_DISC_AUTHOR_FK": "6c29e0c2-7030-4c4e-bfd5-61135997c077",
      "SUP_DISC_REPLYTO_ID_FK": "6e708482-8112-4233-a664-cc2c694595aa",
      "SUP_DISC_ONLYSHOWTO_FK": "5e9a2e93-ef49-4f3d-8b26-8c2ebc90c752",
      "SUP_DISC_HIDE_FROM_CLIENT": true,
      "SUP_DISC_COMMENT": "sample string 4",
      "SUP_DISC_DATED": "2025-06-27T09:04:55.4271651-04:00",
      "SUP_DISC_AUTHOR_NAME": "sample string 5",
      "SUP_DISC_ATTACHMENT_URL": "sample string 6"
    }
  ]
}

application/xml, text/xml

Sample:

<SupportTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Classroom.ClassroomBLL">
  <Comments>
    <SupportComments>
      <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
      <SUP_DISC_AUTHOR_FK>6c29e0c2-7030-4c4e-bfd5-61135997c077</SUP_DISC_AUTHOR_FK>
      <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
      <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
      <SUP_DISC_DATED>2025-06-27T09:04:55.4271651-04:00</SUP_DISC_DATED>
      <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
      <SUP_DISC_ID_PK>2bedad9d-8935-48e1-bb82-3ed8a82676ab</SUP_DISC_ID_PK>
      <SUP_DISC_ONLYSHOWTO_FK>5e9a2e93-ef49-4f3d-8b26-8c2ebc90c752</SUP_DISC_ONLYSHOWTO_FK>
      <SUP_DISC_REPLYTO_ID_FK>6e708482-8112-4233-a664-cc2c694595aa</SUP_DISC_REPLYTO_ID_FK>
      <SUP_DISC_TICK_FK>900ee147-ceee-4cb9-b6b5-e5a71d16420e</SUP_DISC_TICK_FK>
    </SupportComments>
    <SupportComments>
      <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
      <SUP_DISC_AUTHOR_FK>6c29e0c2-7030-4c4e-bfd5-61135997c077</SUP_DISC_AUTHOR_FK>
      <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
      <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
      <SUP_DISC_DATED>2025-06-27T09:04:55.4271651-04:00</SUP_DISC_DATED>
      <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
      <SUP_DISC_ID_PK>2bedad9d-8935-48e1-bb82-3ed8a82676ab</SUP_DISC_ID_PK>
      <SUP_DISC_ONLYSHOWTO_FK>5e9a2e93-ef49-4f3d-8b26-8c2ebc90c752</SUP_DISC_ONLYSHOWTO_FK>
      <SUP_DISC_REPLYTO_ID_FK>6e708482-8112-4233-a664-cc2c694595aa</SUP_DISC_REPLYTO_ID_FK>
      <SUP_DISC_TICK_FK>900ee147-ceee-4cb9-b6b5-e5a71d16420e</SUP_DISC_TICK_FK>
    </SupportComments>
  </Comments>
  <MetaData>
    <AllocatedToUser>
      <CompanyID>6</CompanyID>
      <Email>sample string 5</Email>
      <FirstName>sample string 2</FirstName>
      <JobTitle>sample string 4</JobTitle>
      <LastName>sample string 3</LastName>
      <UserID>6b9d93dc-64d7-459a-9945-dddbbd876c9a</UserID>
    </AllocatedToUser>
    <Impacts>
      <SupportImpact>
        <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
        <SUP_IMP_ID>1</SUP_IMP_ID>
        <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
      </SupportImpact>
      <SupportImpact>
        <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
        <SUP_IMP_ID>1</SUP_IMP_ID>
        <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
      </SupportImpact>
    </Impacts>
    <Priorities>
      <SupportPriority>
        <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
        <SUP_PRI_ID>1</SUP_PRI_ID>
        <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
      </SupportPriority>
      <SupportPriority>
        <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
        <SUP_PRI_ID>1</SUP_PRI_ID>
        <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
      </SupportPriority>
    </Priorities>
    <RaisedByUser>
      <CompanyID>6</CompanyID>
      <Email>sample string 5</Email>
      <FirstName>sample string 2</FirstName>
      <JobTitle>sample string 4</JobTitle>
      <LastName>sample string 3</LastName>
      <UserID>6b9d93dc-64d7-459a-9945-dddbbd876c9a</UserID>
    </RaisedByUser>
    <Severitys>
      <SupportSeverity>
        <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
        <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
        <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
      </SupportSeverity>
      <SupportSeverity>
        <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
        <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
        <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
      </SupportSeverity>
    </Severitys>
    <States>
      <SupportState>
        <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
        <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
        <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
      </SupportState>
      <SupportState>
        <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
        <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
        <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
      </SupportState>
    </States>
    <Types>
      <SupportTypes>
        <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
        <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
        <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
      </SupportTypes>
      <SupportTypes>
        <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
        <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
        <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
      </SupportTypes>
    </Types>
  </MetaData>
  <SUP_TCK_ACCEPTANCE_CRITERIA>sample string 6</SUP_TCK_ACCEPTANCE_CRITERIA>
  <SUP_TCK_ALLOCATED_TO>9e0c8210-3595-4ad1-9647-e0826537106a</SUP_TCK_ALLOCATED_TO>
  <SUP_TCK_ATTACHMENT_URL>sample string 7</SUP_TCK_ATTACHMENT_URL>
  <SUP_TCK_CLOSED>2025-06-27T09:04:55.4271651-04:00</SUP_TCK_CLOSED>
  <SUP_TCK_CREATED>2025-06-27T09:04:55.4271651-04:00</SUP_TCK_CREATED>
  <SUP_TCK_DUPLICATE_ID_FK>16673f37-baed-47cb-9117-a1a768d5993e</SUP_TCK_DUPLICATE_ID_FK>
  <SUP_TCK_HOURS_ESTIMATED>1</SUP_TCK_HOURS_ESTIMATED>
  <SUP_TCK_HOURS_WORKED>1</SUP_TCK_HOURS_WORKED>
  <SUP_TCK_ID_PK>3131eddf-d86f-424d-a8da-c568a8b7970f</SUP_TCK_ID_PK>
  <SUP_TCK_IMPACT>1</SUP_TCK_IMPACT>
  <SUP_TCK_ISSUE>sample string 2</SUP_TCK_ISSUE>
  <SUP_TCK_PRIORTY>1</SUP_TCK_PRIORTY>
  <SUP_TCK_RAISED_BY_FK>d7067565-ea1d-458f-add7-22e61bab304b</SUP_TCK_RAISED_BY_FK>
  <SUP_TCK_REPRO_STEPS>sample string 4</SUP_TCK_REPRO_STEPS>
  <SUP_TCK_SEVERITY>1</SUP_TCK_SEVERITY>
  <SUP_TCK_STATE>1</SUP_TCK_STATE>
  <SUP_TCK_SYSTEM_INFO>sample string 5</SUP_TCK_SYSTEM_INFO>
  <SUP_TCK_TYPE>1</SUP_TCK_TYPE>
  <SUP_TCK_UPDATED>2025-06-27T09:04:55.4271651-04:00</SUP_TCK_UPDATED>
  <SUP_TICK_PROJECT_ID_FK>9ea56f7e-3432-4f3d-a094-812e02967648</SUP_TICK_PROJECT_ID_FK>
</SupportTicket>

application/x-www-form-urlencoded

Sample:

Sample not available.

Response Information

Resource Description

SupportTicket

Name	Type	Additional information
SUP_TCK_ID_PK	globally unique identifier	None.
SUP_TCK_ISSUE	string	None.
SUP_TICK_PROJECT_ID_FK	globally unique identifier	None.
SUP_TCK_RAISED_BY_FK	globally unique identifier	None.
SUP_TCK_DUPLICATE_ID_FK	globally unique identifier	None.
SUP_TCK_ALLOCATED_TO	globally unique identifier	None.
SUP_TCK_STATE	integer	None.
SUP_TCK_PRIORTY	integer	None.
SUP_TCK_IMPACT	integer	None.
SUP_TCK_SEVERITY	integer	None.
SUP_TCK_TYPE	integer	None.
SUP_TCK_HOURS_WORKED	decimal number	None.
SUP_TCK_HOURS_ESTIMATED	decimal number	None.
SUP_TCK_REPRO_STEPS	string	None.
SUP_TCK_SYSTEM_INFO	string	None.
SUP_TCK_ACCEPTANCE_CRITERIA	string	None.
SUP_TCK_CREATED	date	None.
SUP_TCK_CLOSED	date	None.
MetaData	SupportMetaData	None.
SUP_TCK_UPDATED	date	None.
SUP_TCK_ATTACHMENT_URL	string	None.
Comments	Collection of SupportComments	None.

Response Formats

application/json, text/json

Sample:

{
  "SUP_TCK_ID_PK": "224b73f7-e8c1-4f89-981e-e36bff523a6e",
  "SUP_TCK_ISSUE": "sample string 2",
  "SUP_TICK_PROJECT_ID_FK": "cc299cff-60d5-4c00-9a06-8ac78ec10e2e",
  "SUP_TCK_RAISED_BY_FK": "3d1a2edf-8b44-4aad-ba89-c03eb1601932",
  "SUP_TCK_DUPLICATE_ID_FK": "e211a18e-b40d-4d42-9136-d541505c3c48",
  "SUP_TCK_ALLOCATED_TO": "23a60fea-56a6-4d69-b883-df00be653008",
  "SUP_TCK_STATE": 1,
  "SUP_TCK_PRIORTY": 1,
  "SUP_TCK_IMPACT": 1,
  "SUP_TCK_SEVERITY": 1,
  "SUP_TCK_TYPE": 1,
  "SUP_TCK_HOURS_WORKED": 1.0,
  "SUP_TCK_HOURS_ESTIMATED": 1.0,
  "SUP_TCK_REPRO_STEPS": "sample string 4",
  "SUP_TCK_SYSTEM_INFO": "sample string 5",
  "SUP_TCK_ACCEPTANCE_CRITERIA": "sample string 6",
  "SUP_TCK_CREATED": "2025-06-27T09:04:55.4740335-04:00",
  "SUP_TCK_CLOSED": "2025-06-27T09:04:55.4740335-04:00",
  "MetaData": {
    "Severitys": [
      {
        "SUP_SEVERITY_ID_PK": 1,
        "SUP_SEVERITY_NAME": "sample string 2",
        "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
      },
      {
        "SUP_SEVERITY_ID_PK": 1,
        "SUP_SEVERITY_NAME": "sample string 2",
        "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
      }
    ],
    "States": [
      {
        "SUP_STATE_ID_PK": 1,
        "SUP_STATE_NAME": "sample string 2",
        "SUP_STATE_COMPLETED": true
      },
      {
        "SUP_STATE_ID_PK": 1,
        "SUP_STATE_NAME": "sample string 2",
        "SUP_STATE_COMPLETED": true
      }
    ],
    "Types": [
      {
        "SUP_TYPE_ID_PK": 1,
        "SUP_TYPE_NAME": "sample string 2",
        "SUP_TYPE_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_TYPE_ID_PK": 1,
        "SUP_TYPE_NAME": "sample string 2",
        "SUP_TYPE_DESCRIPTION": "sample string 3"
      }
    ],
    "Impacts": [
      {
        "SUP_IMP_ID": 1,
        "SUP_IMP_NAME": "sample string 2",
        "SUP_IMP_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_IMP_ID": 1,
        "SUP_IMP_NAME": "sample string 2",
        "SUP_IMP_DESCRIPTION": "sample string 3"
      }
    ],
    "Priorities": [
      {
        "SUP_PRI_ID": 1,
        "SUP_PRI_NAME": "sample string 2",
        "SUP_PRI_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_PRI_ID": 1,
        "SUP_PRI_NAME": "sample string 2",
        "SUP_PRI_DESCRIPTION": "sample string 3"
      }
    ],
    "AllocatedToUser": {
      "UserID": "22e242d7-1569-4bf2-926f-7c75b35ce326",
      "FirstName": "sample string 2",
      "LastName": "sample string 3",
      "JobTitle": "sample string 4",
      "Email": "sample string 5",
      "CompanyID": 6
    },
    "RaisedByUser": {
      "UserID": "22e242d7-1569-4bf2-926f-7c75b35ce326",
      "FirstName": "sample string 2",
      "LastName": "sample string 3",
      "JobTitle": "sample string 4",
      "Email": "sample string 5",
      "CompanyID": 6
    }
  },
  "SUP_TCK_UPDATED": "2025-06-27T09:04:55.4740335-04:00",
  "SUP_TCK_ATTACHMENT_URL": "sample string 7",
  "Comments": [
    {
      "SUP_DISC_ID_PK": "dcf1debc-d927-4e28-96d1-c0235a15c7dc",
      "SUP_DISC_TICK_FK": "cfab560b-0ae8-42ce-b32d-4ea72e1a8967",
      "SUP_DISC_AUTHOR_FK": "86e6138b-08c3-42da-a729-e5bb09e3f2a4",
      "SUP_DISC_REPLYTO_ID_FK": "7948ec40-8733-4937-8376-ef442fc07fcf",
      "SUP_DISC_ONLYSHOWTO_FK": "b3af5621-8790-444e-9c31-9336eed8cb81",
      "SUP_DISC_HIDE_FROM_CLIENT": true,
      "SUP_DISC_COMMENT": "sample string 4",
      "SUP_DISC_DATED": "2025-06-27T09:04:55.4740335-04:00",
      "SUP_DISC_AUTHOR_NAME": "sample string 5",
      "SUP_DISC_ATTACHMENT_URL": "sample string 6"
    },
    {
      "SUP_DISC_ID_PK": "dcf1debc-d927-4e28-96d1-c0235a15c7dc",
      "SUP_DISC_TICK_FK": "cfab560b-0ae8-42ce-b32d-4ea72e1a8967",
      "SUP_DISC_AUTHOR_FK": "86e6138b-08c3-42da-a729-e5bb09e3f2a4",
      "SUP_DISC_REPLYTO_ID_FK": "7948ec40-8733-4937-8376-ef442fc07fcf",
      "SUP_DISC_ONLYSHOWTO_FK": "b3af5621-8790-444e-9c31-9336eed8cb81",
      "SUP_DISC_HIDE_FROM_CLIENT": true,
      "SUP_DISC_COMMENT": "sample string 4",
      "SUP_DISC_DATED": "2025-06-27T09:04:55.4740335-04:00",
      "SUP_DISC_AUTHOR_NAME": "sample string 5",
      "SUP_DISC_ATTACHMENT_URL": "sample string 6"
    }
  ]
}

application/xml, text/xml

Sample:

<SupportTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Classroom.ClassroomBLL">
  <Comments>
    <SupportComments>
      <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
      <SUP_DISC_AUTHOR_FK>86e6138b-08c3-42da-a729-e5bb09e3f2a4</SUP_DISC_AUTHOR_FK>
      <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
      <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
      <SUP_DISC_DATED>2025-06-27T09:04:55.4740335-04:00</SUP_DISC_DATED>
      <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
      <SUP_DISC_ID_PK>dcf1debc-d927-4e28-96d1-c0235a15c7dc</SUP_DISC_ID_PK>
      <SUP_DISC_ONLYSHOWTO_FK>b3af5621-8790-444e-9c31-9336eed8cb81</SUP_DISC_ONLYSHOWTO_FK>
      <SUP_DISC_REPLYTO_ID_FK>7948ec40-8733-4937-8376-ef442fc07fcf</SUP_DISC_REPLYTO_ID_FK>
      <SUP_DISC_TICK_FK>cfab560b-0ae8-42ce-b32d-4ea72e1a8967</SUP_DISC_TICK_FK>
    </SupportComments>
    <SupportComments>
      <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
      <SUP_DISC_AUTHOR_FK>86e6138b-08c3-42da-a729-e5bb09e3f2a4</SUP_DISC_AUTHOR_FK>
      <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
      <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
      <SUP_DISC_DATED>2025-06-27T09:04:55.4740335-04:00</SUP_DISC_DATED>
      <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
      <SUP_DISC_ID_PK>dcf1debc-d927-4e28-96d1-c0235a15c7dc</SUP_DISC_ID_PK>
      <SUP_DISC_ONLYSHOWTO_FK>b3af5621-8790-444e-9c31-9336eed8cb81</SUP_DISC_ONLYSHOWTO_FK>
      <SUP_DISC_REPLYTO_ID_FK>7948ec40-8733-4937-8376-ef442fc07fcf</SUP_DISC_REPLYTO_ID_FK>
      <SUP_DISC_TICK_FK>cfab560b-0ae8-42ce-b32d-4ea72e1a8967</SUP_DISC_TICK_FK>
    </SupportComments>
  </Comments>
  <MetaData>
    <AllocatedToUser>
      <CompanyID>6</CompanyID>
      <Email>sample string 5</Email>
      <FirstName>sample string 2</FirstName>
      <JobTitle>sample string 4</JobTitle>
      <LastName>sample string 3</LastName>
      <UserID>22e242d7-1569-4bf2-926f-7c75b35ce326</UserID>
    </AllocatedToUser>
    <Impacts>
      <SupportImpact>
        <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
        <SUP_IMP_ID>1</SUP_IMP_ID>
        <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
      </SupportImpact>
      <SupportImpact>
        <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
        <SUP_IMP_ID>1</SUP_IMP_ID>
        <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
      </SupportImpact>
    </Impacts>
    <Priorities>
      <SupportPriority>
        <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
        <SUP_PRI_ID>1</SUP_PRI_ID>
        <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
      </SupportPriority>
      <SupportPriority>
        <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
        <SUP_PRI_ID>1</SUP_PRI_ID>
        <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
      </SupportPriority>
    </Priorities>
    <RaisedByUser>
      <CompanyID>6</CompanyID>
      <Email>sample string 5</Email>
      <FirstName>sample string 2</FirstName>
      <JobTitle>sample string 4</JobTitle>
      <LastName>sample string 3</LastName>
      <UserID>22e242d7-1569-4bf2-926f-7c75b35ce326</UserID>
    </RaisedByUser>
    <Severitys>
      <SupportSeverity>
        <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
        <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
        <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
      </SupportSeverity>
      <SupportSeverity>
        <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
        <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
        <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
      </SupportSeverity>
    </Severitys>
    <States>
      <SupportState>
        <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
        <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
        <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
      </SupportState>
      <SupportState>
        <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
        <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
        <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
      </SupportState>
    </States>
    <Types>
      <SupportTypes>
        <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
        <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
        <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
      </SupportTypes>
      <SupportTypes>
        <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
        <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
        <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
      </SupportTypes>
    </Types>
  </MetaData>
  <SUP_TCK_ACCEPTANCE_CRITERIA>sample string 6</SUP_TCK_ACCEPTANCE_CRITERIA>
  <SUP_TCK_ALLOCATED_TO>23a60fea-56a6-4d69-b883-df00be653008</SUP_TCK_ALLOCATED_TO>
  <SUP_TCK_ATTACHMENT_URL>sample string 7</SUP_TCK_ATTACHMENT_URL>
  <SUP_TCK_CLOSED>2025-06-27T09:04:55.4740335-04:00</SUP_TCK_CLOSED>
  <SUP_TCK_CREATED>2025-06-27T09:04:55.4740335-04:00</SUP_TCK_CREATED>
  <SUP_TCK_DUPLICATE_ID_FK>e211a18e-b40d-4d42-9136-d541505c3c48</SUP_TCK_DUPLICATE_ID_FK>
  <SUP_TCK_HOURS_ESTIMATED>1</SUP_TCK_HOURS_ESTIMATED>
  <SUP_TCK_HOURS_WORKED>1</SUP_TCK_HOURS_WORKED>
  <SUP_TCK_ID_PK>224b73f7-e8c1-4f89-981e-e36bff523a6e</SUP_TCK_ID_PK>
  <SUP_TCK_IMPACT>1</SUP_TCK_IMPACT>
  <SUP_TCK_ISSUE>sample string 2</SUP_TCK_ISSUE>
  <SUP_TCK_PRIORTY>1</SUP_TCK_PRIORTY>
  <SUP_TCK_RAISED_BY_FK>3d1a2edf-8b44-4aad-ba89-c03eb1601932</SUP_TCK_RAISED_BY_FK>
  <SUP_TCK_REPRO_STEPS>sample string 4</SUP_TCK_REPRO_STEPS>
  <SUP_TCK_SEVERITY>1</SUP_TCK_SEVERITY>
  <SUP_TCK_STATE>1</SUP_TCK_STATE>
  <SUP_TCK_SYSTEM_INFO>sample string 5</SUP_TCK_SYSTEM_INFO>
  <SUP_TCK_TYPE>1</SUP_TCK_TYPE>
  <SUP_TCK_UPDATED>2025-06-27T09:04:55.4740335-04:00</SUP_TCK_UPDATED>
  <SUP_TICK_PROJECT_ID_FK>cc299cff-60d5-4c00-9a06-8ac78ec10e2e</SUP_TICK_PROJECT_ID_FK>
</SupportTicket>